Shipping policy

Orders ship Monday through Friday, excluding U.S. federal holidays. Most orders ship the next business day. Made-to-order and custom items take longer; the product page or your quote gives the time.

Rates and destinations. The shipping options, prices and destinations available for your order are shown at checkout before you pay.

Order confirmation and tracking. You will receive an order confirmation by email right after you order and a tracking link when your package ships. If you do not see either, check your spam folder, then write to us.

Lost or stuck packages. If tracking has not moved in five business days, write to us with your order number. We will open a trace with the carrier and either replace the item or refund you.

Address changes. Write to us as soon as possible after ordering and we will do our best to update the address before the order ships.

Contact. For any shipping question, reply to your order confirmation email or use the contact form on the site you ordered from.